Questions? Let's make trade simpler.
Here are the straight answers. Still stuck? Message us on WhatsApp or write to contact@straiit.com, or book a call with me. We reply the same working day.
Who is Straiit for?
Brands and wholesalers with surplus stock to sell, and shops and retailers who want to buy or refill their stores with genuine branded goods at better prices.
What does Straiit actually do?
We match your stock to a verified buyer in another market, hold the payment in escrow, have the goods inspected, and keep the paperwork moving until you are paid. You deal with one company, Straiit, on each side.
What kind of stock do you trade?
New, tagged, genuine surplus: apparel, footwear, ski and sportswear, skincare and similar categories. Second-hand and counterfeit goods are not accepted.
Where do you operate?
We are based in London and trade across Europe, Turkey, the Gulf and the wider Middle East. We screen every party and shipment against sanctions lists and do not trade with sanctioned parties or destinations.
How do I get started?
Create an account, tell us whether you have stock or need stock, and we verify you. Prefer not to use a website? Message us on WhatsApp.
What does it cost?
There are no listing fees. Straiit's fee is shown to you when your account is created and verified, and the exact cost of every deal is shown before you commit.
How do I pay safely?
Buyers pay either up front or into escrow. Either way, the money is released to the seller only after the goods are inspected and shipped. If something is wrong, the funds stay held until it is settled.
When do sellers get paid?
Whether the buyer paid upfront or through escrow, the seller is paid once the goods pass inspection and are shipped.
Which payment methods can I use?
We support up-front payment and escrow, and buy now, pay later is coming soon for eligible stores. Deals that don't use either are not something we can take.
Who inspects the goods?
An independent third-party inspector opens, counts and photographs the goods before payment is released. You get the photo set and batch codes attached to your deal record.
What if the goods aren't as described?
The release is paused. The buyer and seller are informed, the funds stay in escrow, and we work to resolve it, which can mean a corrected shipment, a price adjustment or a cancelled deal with the money returned.
Who arranges shipping, customs and insurance?
We coordinate it and keep the paperwork moving. Each is quoted separately per deal, and you approve it before it is booked.
I own a shop. How do I refill it with Straiit?
Post what you need (category, quantity, target price, where it should be delivered), and we match it against the stock on Straiit. Create your store account to see offers and order.
What are the monthly plans?
Stores can subscribe to a monthly plan for lower commission and priority matching, with access to pooled shipments. Details are shown when your account is verified.
Will buyers see my brand?
No. Buyers see the stock, never your brand or your name. Straiit holds the contract on both sides.
Is this a real company?
Yes. Straiit is run by ATBH LTD, a private limited company registered in England and Wales, company number 17555128, and our founder replies to messages personally.
Can I do everything on WhatsApp?
Yes. Send a stock list, a photo or a voice note, and your Straiit agent lists it, finds the buyer and handles inspection, escrow, shipping and payment, start to finish.
Which languages do you support?
English, French, Arabic and Turkish on the platform and on WhatsApp.
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